Monitor Destinations

You can monitor any direct network printer that supports SNMP. After you set up monitoring, you can view information about destination status, toner supply, approximate number of sheets in the input trays, and approximate number of sheets in the output bins. You can also opt to send email notifications based on this information.

After you set up monitoring, you can view information about a monitored destination. You can also view information about all monitored devices by configuring a new column layout view for the Destinations list window that includes the Device status column. We recommend that you take advantage of this option to facilitate monitoring of destinations. See Customize the View for more information.

See also: Configure the Web Application for Monitoring and Access or Change Device Monitoring Information

 

Setup Device Monitoring

To set up a printer for monitoring:

  1. Click Destinations in the main menu and select Destination list from the drop-down options. The Destination list window opens.

  2. In the row for the destination that you want to monitor, left click on the row and select Device monitor from the menu options and select Enable from the second drop-down list.

  3. To configure the alerts for the device, left click on the destination’s row and select Device monitor from the menu options and select Configure alerts from the second drop-list. The Monitored Device Alerts window opens.

  4. If you want EasySpooler to notify anyone about the status of the device, toner supply, input trays, and/or output bins, enter the email address(es) for the person(s) to be notified in the Recipients field. You can separate multiple email addresses with commas.

    NOTE:     Make sure to enter the appropriate information in the SMTP server and From address fields on the Web application configuration window. See Configure the Web Application for Monitoring below.

NOTE: If you want to customize the wording of the email subject and body text, you can edit the fields in the deviceAlert.properties file, which is in the config directory. In UNIX, the file path is /usr/roc/om/web/config. In Windows the file path is C:\Program Files\ROC\Output Manager\webapp\config. You must restart the Web server for the changes to take effect.
 

  1. If you want status notifications to be sent, click the box after Offline status and/or Disconnected status.

  2. If you want notifications about toner supply, input trays, and/or output bins to be sent, click the units, trays, and/or bins that you want to monitor.

NOTE: Make sure to enter the Input tray low, Output tray high, and Toner low values on the Web application configuration window. See Configure the Web Application for Monitoring below.

  1. When finished, click OK.

Configure the Web Application for Device Monitoring

To complete the initial set up for device monitoring, configure the Web application as follows:

  1. Click Config on the main menu and select Web application from the menu options. The Web Application Settings page opens to the General tab.

  2. Click the Monitoring tab.

  3. In the SMTP email server field, enter the name of the server used to send device notification emails.

  4. In the From address field, enter the address from which device notification emails are sent.

  5. In the Input tray low, Output tray high, and Toner low fields, enter the values (as percentages) that determine when device notification is sent.

  6. In the Monitor interval field, enter the interval (in seconds) at which each device is polled for its status.

  7. Click OK.

Access or Change Device Monitor Information

You can access the Device Monitor Information window for a destination in four ways:

To display or change the monitoring information for the device:

  1. On the Destination List, left click on the row and select Device monitor from the menu options. Then select Display from the second drop-list. The Device Information window opens.

  2. To change alerts, click Configure alerts. The Monitor Device Alerts window opens. See step 4 in the above section To set up a printer for monitoring.

  3. Make the necessary click OK.

  4. To return to the Destinations list or Destination Map windows, select an option from Destinations in the main menu.

Disable or Enable Device Monitoring

There may be times you want to disable monitoring on one or more destinations.

To disable monitoring on a single destination:

  1. Click Destinations in the main menu and select Destination list from the menu options. The Destinations list window opens.

  2. Click the row of the destination for which you want to disable monitoring.

  3. Click Device monitor from the menu and then select Disable from the drop-down list.

To disable monitoring on multiple destinations:

  1. Click Destinations in the main menu and select Destination list from the menu options. The Destinations list window opens.

  2. Click the box at the beginning of each row of the destinations for which you want to disable monitoring.

  3. Click on one of the rows and select Disable monitoring from the pop-up menu options.

To enable monitoring on a single destination:

  1. Click Destinations in the main menu and select Destination list from the menu options. The Destinations list window opens.

  2. Click the row of the destination for which you want to disable monitoring.

  3. Click Device monitor from the menu and then select Enable from the drop-down list.

To enable monitoring on multiple destinations:

  1. Click Destinations in the main menu and select Destination list from the menu options. The Destinations list window opens.

  2. Click the box at the beginning of each row of the destinations for which you want to disable monitoring.

  3. Click on one of the rows and select Enable monitoring from the pop-up menu options.